When using the quote wizard it counts up a percentage. 

If you get to 50% or 100% and it then freezes this might be down to a Word add-in.

If you have an Acer or Packard Bell computer then you may have an unwanted Acer Add-in.

Open up Microsoft Word and open a blank document.

Click on File (top menu) and then Options.

Look for Add-ins option and click on this.

Below the list of Add-ins you will see a drop down with a GO button next to it.

Make sure Com Add-ins are selected and click on GO.

This will give you a small list - tick Acer Cloud Add-in and disable it.

Your Quote Wizard should now work correctly